Refund policy

Right to withdrawal
 
You may withdraw from the contract in writing (e.g. by letter, Fax or E-Mail) within 14 days without giving a reason or by returning the product if the product was delivered before the expiry of the period. The period begins with receipt of this revocation notice in text form, but not priory to the delivery of the product to the addressee (in case of recurring deliveries of similar products, not before the receipt of the first part delivery) and not priory to the fulfilment of our legal information obligations according to Article 246 Section 2 in connection with Section 1, paragraph 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) To comply with this period a due dispatch of the withdrawal declaration or return shipment of the product is required.
Please send your withdrawal declaration to the following address:
 
Johannes Kiessler
Goethestr. 2-3
D-10623 Berlin
Telefax +49 (0)30 31102632
contact@numerounolamp.com
 

Consequences of withdrawal
 
In case of an effective withdrawal, mutually received performances as well as possible benefits (e.g. interest) are to be refunded. If received performances cannot be refunded or only refunded or handed out in an impaired condition, we are entitled to claim compensation for lost values. You only have to compensate us for impairment of the product and received benefits if the impairment results from inappropriate handling the product beyond testing the quality and functionality. “Testing the quality and functionality” refers to the inspection of the respective item as carried out in retail shops, for example.
Items shippable as parcels are to be returned at our risk. You bear the regular costs of return shipment if the delivered products are identical with the ordered products and if the price of the returned product does not exceed 40.00 Euro, or if you have not yet reciprocated or paid an agreed part payment in case of prices above 40.00 Euro. Otherwise the return shipment is free of charge. Items not shippable as parcels will be collected at yours.
Obligations to refunding payments are to be fulfilled within 30 days. For you the period begins with the dispatch of your withdrawal declaration, for us with the receipt of it.
 
-End of notice of withdrawal-