FAQ

Here are some of the most frequent questions that I get asked by my customers.

Question:
What is the difference between NUMEROUNO and NUMEROUNO LED?
Answer:
NUMEROUNO is conceived for the use with classic T5 fluorescent tubes of 21 W. NUMEROUNO LED mounts an LED module with 10 W.


Question:
How is the lamp mounted to the ceiling?
Answer:
Mounting NUMEROUNO is super easy. In the package there is all the necessary material you need. There are two little metal hooks that you can screw in directly by hand, or you can use a drill and the stops that are included in the package.


Question:
Is NUMEROUNO LED ready to use?
Answer:
Yes, NUMEROUNO LED can be conncted to your power source and is ready to go.


Question:
Can the light of NUMEROUNO and NUMEROUNO LED be dimmed?
Answer:
No. The electric modules that we are currently using are not dimmable.


Question:
Is the fluorescent tube included in the package when I buy NUMEROUNO in the basic version?
Answer:
No, for safety reasons we do not include the T5 tube in the package. Also, there are many different light colors on the market you can choose from. We are a small company and cannot keep all the different tubes on stock. However, you can find them at any lamp dealer or hardware store, so this shouldn't be a problem.


Question:
I have lost my instruction manual. Can I download it somewhere?
Answer:
Yes, you can download the manual here.